PartnerSource Names Compassionate Service Award Winners

Honorees noted for outstanding dedication to employees’ health and well-being

DALLAS, Texas (Dec. 12, 2018) – PartnerSource, the leading source for responsible alternatives to traditional workers’ compensation, recently honored two industry professionals with awards for outstanding commitment and dedication.  April Hamlin, a claims adjusters with Dillard’s, and Vanessa Sutton, a case manager with CMI, the claims administrator for Walmart, were each honored for compassionately managing claims for injured workers. They were named winners of the Compassionate Service Awards at the 2018 PartnerSource Employers’ Conference held in Dallas.

“These awards are presented for demonstrating kindness, compassion and empathy in the care of injured workers,” said Jennifer Hurless, president of PartnerSource, as she introduced the award ceremony. “These are two individuals who have excelled at managing claims in this manner for injured workers.”

The Compassionate Service Awards are given annually at the PartnerSource Employers’ Conference, which draws attendees from across the nation who are interested in best practices for providing best-in-class services when injuries occur on the job. This year’s conference was attended by hundreds of professionals, comprising a wide range of businesses from many different sectors, including retail, hotels, food service, transportation and logistics, healthcare and more.

Hamlin has worked with Dillard’s for 12 years and was noted for the foundation of trust and goodwill she has fostered with injured employees. She offices in Little Rock, Arkansas.

Richard Johnson, PartnerSource attorney team leader, presented the award to Hamlin. “She does not just ‘handle claims,’” Johnson noted in his remarks. “She invests time and cares about the well-being of each individual, actively working at building a relationship along the way. April not only assists with educating injured employees concerning their benefits, but she also works with their locations to facilitate prompt return to work and confirm compliance with any work limitations.  In doing so, she is helping to reduce the unwanted financial stress to the injured workers while getting them back to their normal routine.”

Sutton works with CMI, the claims administrator for Walmart, and offices in Carrollton, Texas, a suburb of Dallas.

In presenting the Compassionate Service Award to Sutton, PartnerSource Vice President of Partnership Services Amy Blank noted Sutton’s ability to balance her case load while maintaining a willingness to consistently achieve excellence.

“She maintains a good rapport with all of her injured associates, and they don’t hesitate to contact her with any questions or concerns, because she is always readily available to speak with them and offer reassurance,” Blank said. “When a difficult claim presents itself, Vanessa does an exceptional job offering meaningful suggestions on how to bring the file to resolution to the satisfaction of both the injured worker and the employer.”

About PartnerSource

PartnerSource is a leading provider of a responsible alternative to traditional workers’ compensation for businesses of all sizes operating in the state of Texas. The company dedicates deep expertise to providing end-to-end strategies that are easy to use, fiscally responsible, and driven by the purpose that better business comes from protecting employees. PartnerSource clients report better medical outcomes and better wage replacement benefits for their employees than traditional workers’ compensation plans, while also recognizing net cost savings. Based in Dallas, Texas, PartnerSource provides industry education and leadership through its annual conference and participation in numerous workers’ compensation industry events, awards and associations that support injuired workers and service providers. PartnerSource is also a proud supporter of the Kids’ Chance of Texas scholarship fund, which is dedicated to bettering the lives of injured workers and their families. More information about PartnerSource is available at or by calling (214) 239-4586.